Happiness Guarantee

Our number one priority here at Billie + Bobbie is your happiness.

If you have a problem, we will solve it. Refund it, send you a new item. Whatever it takes! 

Just reach out to us at info@billieandbobbie.com.

*T's & C's apply

Billie + Bobbie Happiness Guarantee Policy

45 Day Money-Back Happiness Guarantee:

At Billie + Bobbie, we pride ourselves on the quality of our products and customer satisfaction. We offer a 45 Day Money-Back Guarantee on your first ever order. If our products do not meet your expectations, you are eligible for a full refund on your first order within 45 days of purchase.

Billie + Bobbie may verify the validity of your claim. Billie + Bobbie shall be entitled to reject any claim if Billie + Bobbie deems there is an abuse of the offer or an intent to jeopardise the fair operation of the offer.

The consumer must also have taken reasonable care of the goods, and not have damaged the goods by using them in a way they were not meant to be used. 

By participating in the Offer, you accept these terms and conditions.

Refund Eligibility

Refunds are available only on the first order.
The product must be returned within the 45 Day Money-Back Guarantee period.
Future orders, subsequent to the first order, are not eligible for refunds.

Refund Process

Contact our Customer Service team at info@billieandbobbie.com to initiate the refund.
Provide the details of:
Order number
Name used for the order
Purchase date
Reason for refund

Once we receive and inspect the returned items, and the return is approved, a refund will be processed to the original payment method.
Please allow up to 10 business days for the refund to be reflected in your account.

Refund Amount

The refund amount will include the product price it was purchased for.
Original shipping fees and return shipping costs are non-refundable.


Products that are altered, faults caused by the consumer and accidental damage are not eligible for a refund. 

Future orders, beyond the first order, are not eligible for the 45 Day Money-Back Guarantee.

If you have any questions or concerns regarding our Refund Policy, please contact our Customer Service team at info@billieandbobbie.com.